Operator: Trendy Game Limited (潮遊有限公司) · BR No. 77941936
These Terms govern use of our smart locker network, kiosk interface, booking and payment tools and related services (the “Services”). By using an access code, depositing or collecting an Item, or otherwise using a Locker, you agree to be bound by these Terms. If you do not agree, do not use the Services. These Terms form a contract between you and Trendy Game Limited and should be read with published fees and on-screen notices.
“Access Credentials” means any PIN or other means we issue to open a Locker. “Item” means anything deposited. “Session” means the occupancy period from allocation until collection, expiry or clear-out. “Site” means the premises where this Locker Bank is located.
We provide automated lockers for short-term personal / luggage storage. The Services are a storage and handover facility; unless a separate written contract says otherwise, we are not a common carrier, warehouse keeper of last resort, or insurer. Lockers are first-come, first-served; we do not guarantee availability. Except as required by law, deposit does not create a bailment of valuables or any duty to inspect, insure or appraise contents.
You must be at least 18, or use the Services with parental / guardian consent and supervision. Provide an accurate mobile number. Access Credentials are a self-set 4- or 5-digit PIN (avoid trivial codes such as 1111 or 1234), personal to the Session; keep them confidential and do not share them publicly. Anyone presenting valid credentials may be treated as authorised to open the Locker. You are responsible for activity under your credentials except where loss is caused by our proven system fault. You consent to transactional SMS and similar notices needed to operate the Session.
Use only the allocated compartment. Items must fit wholly inside with the door able to close and latch without force. Do not jam the lock or damage neighbouring compartments.
| Size | Approx. internal (H×W×D) | Max wt | Intended use |
|---|---|---|---|
| Small | approx. 27×44×55 cm | 15 kg | Handbag / briefcase |
| Medium | approx. 41×44×55 cm | 25 kg | School bag / small luggage |
| Large | approx. 84×44×55 cm | 30 kg | Suitcase |
Do not force oversized Items. Damage from overpacking or overweight Items may be charged at repair cost plus an administration fee of HK$100.
Daily rental: charged by Hong Kong calendar day: any length within the same day costs the same; the next day starts at midnight Hong Kong time. Pay for the first day when depositing; if collection crosses midnight, pay the top-up before finishing. Prices are as shown on the kiosk (default: Small HK$15 / Medium HK$25 / Large HK$35 per calendar day; occupancy-based surge may apply).
Monthly rental (where offered on the kiosk): prepaid for a fixed 30 Hong Kong calendar days (not a calendar month); prices as shown on the kiosk (defaults about Small HK$300 / Medium HK$450 / Large HK$600, subject to change). Mid-period open for pause-and-reopen within a paid period incurs no extra daily fee; after expiry or arrears you must pay month renewal before the door can open (for collection or mid-period access). Availability and soft quotas by size follow kiosk / operator settings.
We will take reasonable steps to contact you using Session details before treating an Item as abandoned. We are not obliged to store an Item indefinitely.
If a door will not latch, a code will not work, or a compartment appears wrong, do not force it — contact us. We may remotely lock, unlock or reassign a compartment. You must cooperate with identity checks before we release an Item from a faulted locker.
Applicable fees are those shown on the kiosk. Payment methods are those displayed. Fees are generally non-refundable once a Locker is allocated or an Access Credential is issued (including change of mind or missed collection). We refund or credit where the Locker was unavailable due to our fault and no reasonable alternative was offered, you were charged in error, or Hong Kong law requires a refund. Approved refunds go to the original method; processor fees already incurred may be deducted where permitted. We may set off amounts you owe us.
Lockers may be used only for lawful, securely packaged, non-hazardous goods suitable for unattended storage at ambient Site temperature. Prohibited items include, without limitation: illegal / stolen / counterfeit goods; controlled drugs; firearms, ammunition, weapons, explosives, fireworks or flammables; corrosive, toxic, radioactive or biohazardous materials and lithium batteries not packed under applicable rules; cash, bullion, jewellery, fine art or other valuables above HK$1,000 (unless agreed in writing, and our liability cap still applies); live animals or plants, perishable / frozen food, or anything that can leak, spoil, smell or attract pests; unpackaged liquids in fragile containers or wet paint; identity documents deposited for concealment; items we reasonably believe are used for fraud or money-laundering; and anything prohibited by Hong Kong law, Host rules or dangerous-goods rules.
If we or a Host reasonably suspect a prohibited Item, we may refuse the Session, freeze credentials, open the Locker, remove the Item and notify the authorities. We are not obliged to return a prohibited Item. You bear resulting costs, fines and claims.
Comply with these Terms, Site rules and reasonable directions; do not block fire exits; do not vandalise, pry, film lock mechanisms for circumvention, or attach unauthorised locks; do not use the Services as a registered address or illicit mail-drop; inspect the compartment before deposit and after collection and report damage immediately; pay all fees when due.
Host access-control, visitor, CCTV, DMC and house rules apply in addition. We do not control building security outside the Locker Bank. Unless a separate contract says so, the Host is not a party to your Session. We may relocate or withdraw a Locker Bank if a Host agreement ends or the Site is unsafe, and will use reasonable efforts to notify Users with open Sessions.
Locker Banks and surrounding areas may be monitored by CCTV, door / occupancy sensors and access logs for operations, dispute investigation, crime prevention and legal compliance. Do not expect privacy in common areas. Covering cameras or sensors is prohibited. We may share relevant footage or logs with a Host, insurer, police or other competent authority where reasonably necessary.
We process personal data under the Personal Data (Privacy) Ordinance (Cap. 486) and our Privacy Policy. Purposes include allocating Lockers, sending Access Credentials, charging fees, preventing misuse and complying with law. We may disclose data to payment processors, SMS vendors, Hosts and authorities on a need-to-know basis. Access / correction requests: cs@trendygameltd.com.
The Platform, software and trademarks are owned by us or our licensors. Services are provided “as is” and “as available”. To the fullest extent permitted by Hong Kong law we exclude implied warranties and do not warrant uninterrupted or error-free operation. Nothing excludes rights that cannot be excluded under Cap. 71, Cap. 457, Cap. 362 or other mandatory law, including liability for death or personal injury resulting from our negligence.
We are responsible for loss or damage to an Item only to the extent caused by our negligence or wilful default in operating the Locker mechanism. To the fullest extent permitted by law we are not liable for: loss, theft or damage before the door is confirmed closed or after it is opened with valid Access Credentials; mis-drops or collection by a person who obtained credentials from you; delay, missed notices or building access restrictions; perishable, prohibited or high-value Items deposited in breach; force majeure; or indirect / consequential loss.
Aggregate liability for a Session or Item is limited to the lower of the proven value of the Item and HK$300 per Item (or the fees you paid for that Session if higher). Aggregate liability for all other claims in a calendar year is limited to the total fees you paid in the three months preceding the event, or HK$1,000, whichever is higher. We do not limit liability for death or personal injury caused by our negligence, fraud, or other non-excludable liability.
Notify claims within 7 days of becoming aware, and in any event within 30 days of Session start, at cs@trendygameltd.com, with Session details, photos, proof of value and a description. Late claims may be rejected.
You will indemnify Trendy Game Limited, our officers, employees, contractors and Hosts against claims, losses, costs (including reasonable legal fees) and penalties arising from: (a) your breach; (b) a prohibited or dangerous Item; (c) your negligence or wilful misconduct; (d) infringement of third-party rights; or (e) any claim by a person who used your Access Credentials.
We may refuse, suspend or terminate immediately if you breach these Terms, fees are unpaid, we reasonably suspect fraud or abuse, a Host or authority requires it, or continued use creates a safety or security risk. Termination does not affect accrued fees or open Sessions (which must still be collected or will be treated under clause 5.4).
We may update these Terms; the version published on the Platform with a new effective date replaces the previous one. For material adverse changes to consumers we will give at least fourteen (14) days’ notice where reasonably practicable. Continued use after the effective date is acceptance. Fees, locker configurations and payment methods may change without amending these Terms if current prices are shown before you pay.
We are not liable for delay or failure caused by events beyond our reasonable control, including fire, flood, typhoon, Black Rainstorm Warning, Extreme Conditions, pandemic, power or telecom failure, cyber-attack, government order, Host evacuation, or failure of a third-party payment, SMS or cloud provider. Site access may be restricted during Typhoon Signal No. 8 or above.
Complaints: cs@trendygameltd.com or WhatsApp +852 4662 9699 with your Session details. Unresolved disputes are subject to the exclusive jurisdiction of the Hong Kong courts. These Terms are governed by the laws of the Hong Kong SAR. These Terms and any kiosk notices are the entire agreement. Electronic acceptance (tap-to-agree or use after notice) has the same effect as a signed document under the Electronic Transactions Ordinance (Cap. 553). Non-parties generally have no enforcement rights, except Hosts and our officers/contractors may rely on liability and indemnity clauses.
Trendy Game Limited, Room 310, 3/F, Wing Fat Industrial Building, 12 Wang Tai Road, Kowloon Bay, Hong Kong. Email cs@trendygameltd.com · WhatsApp +852 4662 9699 · www.trendygameltd.com